Delete Your Account
Last updated: July 9, 2026
You can request deletion of your EzyClean account and associated personal data at any time. We offer two ways to do this:
Option 1: Delete In-App (Instant)
- Open the EzyClean app and log in.
- Go to Account tab (bottom navigation).
- Scroll down and tap Delete Account.
- Confirm the deletion when prompted.
Your account will be deleted immediately and you will be signed out.
Option 2: Request via Email (if you no longer have the app installed)
Email us via our Contact page from your registered email address (or mention your registered phone number) with the subject "Account Deletion Request". We will verify your identity and process the deletion within 7 business days.
What Gets Deleted
- Your profile information (name, email, phone)
- Saved vehicles and addresses
- Parking photos and preferences
- Chat/message history
- Notification history
What May Be Retained
We may retain certain records — such as booking, payment, and transaction history — for a limited period where required by law (e.g. tax, accounting, and fraud-prevention obligations) or to resolve disputes. This data is retained securely and is not used for any other purpose. It is deleted or anonymized once the legal retention period expires.
Field Employees (EzyClean Employee App)
Field employees can delete their account from the EzyClean Employee app: open the app, go to Account, and tap Delete Account. This permanently removes your profile, KYC documents, and work history. If you no longer have the app installed, email us via our Contact page with the subject "Employee Account Deletion Request".
Questions
For any questions about account deletion, contact us via our Contact page or see our Privacy Policy.