Refund & Cancellation Policy
Last updated: July 9, 2026
This policy explains how cancellations, reschedules, and refunds work for on-demand bookings and doorstep subscription plans booked through EzyClean.
1. On-Demand Booking Cancellations
- Before provider acceptance: Cancel any time free of charge — full refund to source/wallet within 5-7 business days.
- After provider acceptance, before service starts: Cancelling more than 1 hour before the scheduled slot is free. Cancelling within 1 hour of the slot may incur a small cancellation fee to cover provider travel.
- After service has started: No refund, as resources have already been committed.
2. Subscription Plan Cancellations
- You may request cancellation of an active subscription from the app (Subscription details → Request Cancellation).
- Refunds for unused wash cycles are calculated on a pro-rata basis after deducting washes already completed and any applicable service charges.
- Cancellation requests are reviewed and processed within 3-5 business days.
3. Reschedules
You can reschedule a booking to another available slot at no extra cost, subject to provider availability, up to 1 hour before the scheduled time.
4. Service Quality Issues
If you are not satisfied with the quality of a completed service, contact us within 24 hours via in-app Chat or our Contact page. We offer a free redo where applicable, or a partial/full refund at our discretion after review.
5. Refund Method & Timeline
Approved refunds are credited to your original payment method or EzyClean Wallet, typically within 5-7 business days depending on your bank/payment provider.
6. Non-Refundable Situations
- No-shows where the customer is unreachable or unavailable at the scheduled address.
- Incorrect address or vehicle details provided by the customer preventing service completion.
- Services already completed and confirmed by the customer.
7. Contact
For cancellation or refund assistance, reach us via our Contact page or in-app support chat.